Lessons Learned from Years with Businesses
With better sales rep listening skills you can be assured of better sales conversions. This, in turn, is going to assist you to get more deals. To make your listening skills better you have to do more than just internalizing the listening skills tips. The difficult part is practicing, honing and applying these skills. This is here the help of a sales coach comes in handy. Sale managers are supposed to coach their sales rep on the listening art to prospects. It a great way that can be utilized in enhancing sales performance. Below are the tips that can be of great help.
To start with, slowing the conversation down can be a great way. Sales reps usually talk a lot and are full of opinions and ideas. With this characteristic they are capable of talking so quickly. Talking fast can cause hurt to your relationship with your prospect. They are going to either lose interest or even get stressed out. Instead take the initiative of articulating the thought you at the speed level that is digestible. You are supposed to pause when they require clarification, you can ask them a question in a way that can help and guide what they have to share.
The second thing is avoiding interruptions. Interruptions can limit your prospects form letting out all that they have to say. They may be having in mind many interesting things that would have shape your conversation however you prevent them from telling it all. You are supposed to let go the fear of being silent. You will come to the realization that in the event that you speak at the time that your prospects have completed their talking, they will have added something.
Clarifying and paraphrasing is important. Being a good listener is a motivation to the speaker knowing that your attention is on what they are trying to convey. The speaker will realize that you are paying attention and will really appreciate it. Also it will be easy for them to like you. Attempt to paraphrase their thoughts in the word that portray the care you have on what they are saying. Also be certain that you properly understand them.
Lastly, you should pay attention to emotions. Words are not always the true representation of what other people are saying. It can be hard to have a conversation interpreted over the phone in an easy way. Reason being, you lose the ability to read an individuals body language. However it is possible. You can start by feeling out the tone of their voice as well as stress levels.
